“Zurich is handling my claim. How do I reach my adjuster?”

Who Zurich is

A licensed workers’ comp insurer. The California Department of Insurance’s company profile lists Zurich American Insurance Company with a license status of “Unlimited-Normal,” and workers’ compensation among its lines of business.

More than one company carries the Zurich name. DWCDWC Division of Workers’ Compensation, part of the Department of Industrial Relations. Administers the system. Information Services Center: 1-800-736-7401.’s list of active Medical Provider Networks shows networks filed by Zurich American Insurance Company, American Zurich Insurance Company, Zurich American Insurance Company of Illinois and The Zurich Services Corporation. When you write, use the company name exactly as it appears on your letters.

It lists its own claims offices. Zurich’s claims-offices page lists Zurich U.S. claims offices, including workers’ compensation offices grouped by region.

What that means for your claim

Zurich is your employer’s insurer. The law lets an employer secure workers’ compensation by being insured by an insurer “duly authorized to write compensation insurance in this state.” The employer section of the DWC 1 names the insurer or claims administrator. The DWC 1, part by part

The deadlines are the Labor Code’s. The first temporary disabilityTD / TTD / TPD Temporary Disability, Total or Partial. Wage replacement while recovering. Two-thirds of average weekly earnings; 2026 maximum $1,764.11/week. payment within 14 days, up to $10,000 in treatment while the claim is decided, and the 90-day presumption apply to a Zurich claim as to any other. Every deadline in one place

Not sure Zurich is the insurer? Check the coverage yourself.

Reaching your adjuster

Start with the claim number. It is on Zurich’s letters to you. Put it on everything you send.

Zurich’s workers’ comp office number. Zurich’s claims-offices page lists an office called WC Southwest, under Los Angeles, at (800) 338-3160. The direct line on your letters comes first; this is the number Zurich publishes for that office.

Then put it in writing. A dated email or letter, saying what you need and by when, is the record every remedy for delay depends on. My adjuster won’t call me back

Which doctors: Zurich’s California MPNs

Zurich names three California networks. Its state managed care page lists the ZSC Select MPNMPN Medical Provider Network. Your employer’s list of physicians. After the first visit you may switch within it without permission., the Zurich Choice MPN (formerly known as First Health CompAmerica Select) and the Zurich Primary MPN (formerly known as First Health CompAmerica Primary). DWC’s list of active MPNs, current as of July 8, 2026, shows all three.

Help finding a doctor. The same Zurich page lists a Medical Access Assistant at (866) 732-5342, Monday through Saturday, 7 a.m. to 8 p.m. Pacific time, except holidays. If you do not know your MPN identification number, it says to contact your employer or call (800) 835-7169.

Your MPN notice says which network applies. When an injury is reported, the employer or its insurer must give you a complete written MPN employee notification, with the MPN’s identification number, a toll-free Medical Access Assistant number, and the web address of its roster of treating physicians. Your employer may use a network other than these three.

After the first visit you may switch to any other doctor in the network, without asking permission. How the MPN works

When nobody answers

Stop calling and write. Every remedy for delay depends on proof that you asked.

A late check is 10% more, automatically. A late indemnity payment is increased 10% and paid “without application.”

Unreasonable delay can cost more. The law allows up to 25% or up to $10,000, whichever is less, and the claim must be brought within two years of the date the payment was due. The 10% the law adds to a late check

The state’s help is free. Every DWC district office has an Information & Assistance officer who answers questions at no cost. Where the offices are