THE SHORT ANSWER
What you type into the contact form comes to this firm, and we do not sell it. These pages also load Meta’s advertising pixel, which sets a cookie and tells Meta (Facebook and Instagram) which pages you visit and when you send the form. There are no other trackers and no other third-party scripts. If you use the AI assistant, what you type goes to this firm’s server and to Anthropic, which writes the answer, and is kept 90 days.
On this page
Read this before you use the form
Do not send us confidential case details until we have run a conflict check.
This matters more than it sounds. Before this firm can represent you, it has to check whether it already represents — or has represented — someone on the other side of your matter. Information you send before that check is not protected the way a conversation with your own lawyer is, and in some circumstances sending it can create a conflict that prevents us from taking your case at all.
So: tell us enough to be contacted and to know roughly what happened.
- Your name
- A phone number
- When you were hurt
- A sentence or two about the injury
Save the details for the conversation.
What this site collects
This firm collects only what you type into the intake form, which has seven fields. What Meta’s pixel records is described under Meta’s advertising pixel, below.
The intake formField, Required
Your nameRequired: Yes
Phone numberRequired: Yes
Email addressRequired: No
leave it blank if you would rather we only call
When it happenedRequired: No
a rough date is fine, and cumulative trauma often has no single date
Which of eight situations is closestRequired: No
for example”my claim was denied””my checks stopped””a settlement offer is coming”Choose one
and it is your own answer from a fixed list, not anything inferred about you
What happenedRequired: Yes
Preferred languageRequired: No
EnglishSpanishKoreanor otherChoose one
it defaults to English
“WHAT HAPPENED” IS OFTEN HEALTH INFORMATION
It is a free-text box, and what people write in it is often the body part, the diagnosis, the surgery. Treat it as sensitive, because it is. A sentence is enough.
The three fields you never see
The form also carries three invisible fields. Two exist only to stop automated spam: a decoy field that a human never sees or fills in, and the time the page was opened. Both are discarded once the submission is processed.
The third records which advertisement or link brought you to the page you sent the form from — the campaign tags in the web address you arrived on, and the name of the site you came from, if there was one. The name, never the full address: an address from a search engine can carry the words you typed into it, and on this site those words are frequently the most private thing about the visit.
It is read at the moment you press send, from the address as it stands then, and the form remembers nothing between pages. The form keeps no cookie and no stored value, and adds nothing to the links on this site. If you arrived on an advertisement and then read for a while before writing to us, there is nothing left for the form to read.
None of the three identifies you. And submissions go to this firm’s own intake system — not through an advertising network, a lead broker, or a marketing platform.
What we count after you send the form
Separately from your message, this firm’s own server counts that a form was completed and reports that count to the firm’s analytics account. That is how we tell which advertising is worth paying for and which is spending money that should be answering the phone. The count is sent by our server, after the fact — not by your browser, and not while you are reading.
What the count contains:
- that a form was sent
- the language you chose
- which of the eight situations you picked
- the campaign tags described above
What the count does not contain:
- your name
- your phone number
- your email address
- anything you wrote in “what happened”
- your IP address
- the page you were reading when you decided to write to us
That last one is deliberate. The pages on this site are specific enough that naming one would say more about you than everything else in the report put together.
Nothing in that count identifies you, and nothing in it lets an advertising company recognize you anywhere else. Meta’s pixel is separate, and it does see the page; see the next section.
Meta’s advertising pixel
Every page on this site loads Meta’s pixel, a script from Meta Platforms, the company behind Facebook and Instagram. When a page opens, it tells Meta that a browser visited it — including the address of the page, the time, and what your browser sends with any request, such as your IP address and browser type. When you send the form, it tells Meta that a form was sent. It does not send Meta what you typed.
It sets a cookie. The pixel stores Meta’s own identifiers in your browser (a cookie named _fbp, and _fbc if you arrived from one of our advertisements), so that Meta can recognize the same browser on later visits. If you are logged in to Facebook or Instagram in the same browser, Meta can connect your visit to your account.
We use it to measure our advertising and to decide who sees it, including showing our advertisements to people who have visited this site. Meta’s own policies govern what Meta does with what the pixel collects. Meta’s automatic collection — the clicks and page details it can gather on its own — is switched off.
The address of a page can say something about you. The pages on this site are about specific injuries and specific situations, so the page you read can suggest why you are here. The pixel does not load on the staff pages or inside our calculators and tools. Your browser’s privacy settings or a content blocker can stop it, and the site works the same without it.
The AI assistant
The chat on these pages (“Ask our AI assistant”) is an automated assistant, not a person and not a lawyer. It gives general information about California workers’ compensation, drawn from this firm’s own pages, California statutes and regulations, and the Division of Workers’ Compensation’s publications. Using it does not make you the firm’s client, and nothing it says is legal advice for your situation.
What is sent. When you send a question, your browser sends the conversation so far (your questions and the assistant’s answers), the address of the page you are on, and the page’s language to this firm’s own server. Nothing is sent until you press send.
Who processes it. To write the answer, the firm’s server sends your question and the passages it found to Anthropic, the company that makes the Claude AI model, and searches the firm’s library with Cloudflare’s Workers AI. Both act as service providers to the firm. Under the commercial terms of Anthropic’s API, it does not use this content to train its models.
What is kept. The firm keeps a record of each question and answer for 90 days, to check the assistant’s answers and improve them, and then deletes it. Before the record is written, phone numbers, email addresses and long numbers such as Social Security and claim numbers are replaced with placeholders. The record does not include your IP address, your name or any identifier for your browser; the chat does not read your IP address at all. A random number names each conversation for one minute, only to limit how many questions arrive at once.
Nothing is kept in your browser. The chat sets no cookies and uses no local or session storage. The conversation lives only in the open page and is gone when you leave or reload it.
Please don’t type personal details — your name, Social Security number, claim number, date of birth or medical records — into the chat. To talk with an attorney about your case, call (213) 380-9310 or use the free case review form.
What this site does not do
No cookies of our own.
Apart from what Meta’s pixel stores, described above, these pages set no cookies and use no local or session storage. The one other exception anywhere on this domain is the staff sign-in described below — it lives on a page visitors do not use, and it identifies our staff, never you.
No other analytics or advertising trackers.
Besides Meta’s pixel: no Google Analytics tag, no other advertising pixel, no tag manager, no session recording, no call-tracking script. The AI assistant, described above, is the firm’s own: what you type into it goes only to this firm’s server.
No other third-party requests.
Apart from Meta’s pixel, the pages load no fonts, scripts, or images from any outside host. Nothing else about your visit leaves your browser for anyone but this firm’s own server.
We do not sell your personal information.
The count described above carries no identifier of any kind — not your details, and not the click identifiers that advertising platforms use to recognize one person across different websites. What Meta receives is described under Meta’s advertising pixel, above, and Who else sees it, below.
IF THAT EVER CHANGES, THIS PAGE CHANGES FIRST
If analytics, call tracking, or a chat tool is added to this site, this policy is updated in the same deployment — not afterwards. The last-reviewed date under this page’s title is the check on that.
The staff sign-in page
/leads is not a public page: it is where this firm’s own staff sign in to read the inquiries you send. After a successful sign-in, the browser on that staff member’s device stores one record so they are not asked to sign in on every visit: their work email address, their personal sign-in code, their first name, and an expiry date 7 days out.
A sign-in with the firm’s shared staff password stores a pass instead: a string issued by the firm’s server, good for the same 7 days, which opens the page only until then and stops working the moment the shared password is changed. The shared password itself is never stored.
The record stays on that device. It is read only to sign the same person back into the same page, signing out removes it immediately, and an expired record is removed the next time the page opens. It contains nothing about you or any other visitor, and apart from Meta’s pixel, described above, no page reachable without a staff sign-in stores anything at all.
What we do with what you send
We use it to respond to your inquiry, run a conflict check, and evaluate whether this firm can represent you. If we take your case, it becomes part of the client file and is governed by the attorney-client relationship and by our duty of confidentiality under Rule 1.6 and Business and Professions Code § 6068(e)(1).
If we do not take your case, we use it only to tell you so and, where it is useful, to point you somewhere else.
We will call you. If you gave us an email address, we may email you. We will text you only if you tell us to — and if you have agreed to texts, you can stop them at any time by replying STOP, or get help by replying HELP or calling (213) 380-9310. Message and data rates may apply.
Who else sees it
Nobody, outside the firm and the vendors that make the firm work — the people who host our systems and carry our email, under obligations to keep it confidential — and Meta, in two ways: the pixel described above, and inquiries sent through a Facebook or Instagram advertisement, below; and TikTok, for inquiries sent through a TikTok advertisement, also below.
If you use the AI assistant, your questions and the passages found for them go to Anthropic, which writes the answer, and the search runs on Cloudflare’s Workers AI — both as service providers to the firm, as described under The AI assistant, above.
If you wrote to us through a form inside one of our Facebook or Instagram advertisements, Meta, which runs both, already holds what you entered there. As we work your inquiry, we tell Meta how it went and when — that we reached you, that an appointment was booked or paperwork sent, that we took the case, or that it went no further (for example, because it was outside the area we serve) — identified only by the reference number Meta gave your inquiry. We send Meta nothing else: not your name, your phone number, your answers, or anything you tell us. Meta uses it to decide who sees our advertising.
If you wrote to us through a form inside one of our TikTok advertisements, TikTok, which runs the form, already holds what you entered there, and sends it to us. As we work your inquiry, we tell TikTok how it went and when — that we reached you, that an appointment was booked or paperwork sent, that we took the case, or that it went no further (for example, because it was outside the area we serve, or you already had a lawyer) — identified only by the reference number TikTok gave your inquiry. We send TikTok nothing else: not your name, your phone number, your answers, or anything you tell us. TikTok uses it to decide who sees our advertising.
Beyond that, we disclose information outside the firm only where the law requires it — a court order, a subpoena we are obliged to answer, or a legal obligation we cannot lawfully refuse. We do not sell it, rent it, or trade it.
How long we keep it
Inquiry information is kept for as long as it takes to respond to you, complete a conflict check, and meet the firm’s professional obligations — including the obligation to be able to check future conflicts against matters we previously declined.
If you become a client, your file is retained under the firm’s records-retention practice for client files, which is longer and is governed by professional rules rather than by this policy.
Questions and answers in the AI assistant are kept for 90 days, then deleted.
You can ask us to delete an inquiry, and unless we are required to keep it, we will.
Your California rights
Whether or not the CCPA and CPRA technically apply to a firm of this size, we will honor these requests. That is a deliberate choice; it costs us nothing and the alternative is arguing about thresholds with an injured person.
You may ask us to:
Tell you what personal information we hold about you and where it came from
Give you a copy of it
Correct anything that is wrong
Delete it
Confirm whether we have sold or shared it — we have never sold it; the only sharing is with Meta, through the pixel and the lead-form updates, and with TikTok, through its lead-form updates, all described above
We will not treat you differently for asking. No worse service, no different fee, no delay in your case.
To make a request, or to ask anything about this policy:
Law Offices of Solov & Teitell, APC1625 W. Olympic Blvd., Suite 802
Los Angeles, CA 90015
We may need to verify who you are before we act on a request, particularly a deletion request, because the information is often about someone’s injury and we are not going to hand it to the wrong person.
How it is protected
Reasonable administrative, technical, and physical safeguards. The site is served over HTTPS, and intake data is held in access-controlled systems available only to the people at this firm who need it.
No system is perfect and we are not going to claim otherwise. What we will say is that we do not put your information anywhere it does not need to be.
Children
This site is not directed to children under 13, and we do not knowingly collect their information. A minor with a work injury has a real claim — call us and a parent or guardian can speak with us directly.
Changes
If this policy changes, the effective date at the top of this page changes with it, and the change is dated below. Material changes are also described on the corrections page, which is where this site logs what it got wrong or changed and when.
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If you write to us through a form inside one of our TikTok advertisements, your inquiry now reaches us from TikTok, and we tell TikTok how it went, identified only by the reference number TikTok gave it — as we already do for Meta’s advertisement forms.
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These pages now load Meta’s advertising pixel, which sets a cookie and tells Meta which pages you visit and when you send the form; what you type into the form is not sent to Meta. And if you write to us through a form inside one of our Facebook or Instagram advertisements, we now tell Meta how your inquiry went, identified only by the reference number Meta gave it.
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The staff sign-in page, /leads, now remembers a staff sign-in for 7 days rather than 14, and it now also remembers a sign-in made with the firm’s shared staff password — as a pass issued by the firm’s server, never the password itself.
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/leads — the page where this firm’s own staff sign in to read inquiries, not a page visitors use — began remembering a successful staff sign-in on that staff member’s device. It stores nothing about visitors.
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The form now records which advertisement or link brought you to the page you sent it from, and this firm’s own server counts completed forms.
General information about California law, not legal advice about your case.
Reviewed by Jamey Teitell, Partner & Trial Attorney · Last reviewed
Law Offices of Solov & Teitell, APC · (213) 380-9310
Printed from https://www.solovteitell.com/privacy-policy/ · Last reviewed