“Intercare is handling my claim. Who are they?”

Who Intercare is

A claims administration company. Intercare’s website lists workers’ compensation claims administration among its services and identifies the company as “an AvonRisk Company.”

It is on the state’s list. The Office of Self-Insurance Plans’ list of third-party administrators, dated July 31, 2026, includes Intercare Holdings Insurance Services, Inc., with California locations in Glendale, Orange, Fresno, Salinas and Rocklin. A company that administers or adjusts self-insured employers’ claims must hold a Certificate to Administer, with listed exceptions.

What that means for your claim

Intercare runs the claim. It does not fund it. A third-party administrator is an agent under contract to administer the claims of an insurer, a self-insured employer, a legally uninsured employer or a self-insured joint powers authority. The benefits are paid with the money of whoever hired it.

The representative works for the payer, not for you. Every benefit notice must tell you that you have a right to disagree with decisions affecting your claim and a right to be represented by an attorney of your choice.

Your benefits do not change. The Labor Code’s benefits and deadlines apply the same way whoever administers the claim. Who is handling my claim?

How to reach your adjuster

Intercare’s own instruction. Its contact page says: “If you are a CLAIMANT and need assistance on a specific claim, please contact your assigned representative.”

The notice tells you who that is. Every benefit notice must show your claim number and the name, telephone number and mailing address of the individual claims examiner responsible for your claim. Write to that person and put the claim number on everything you send.

The published claim status line. For other inquiries, the same page lists (800) 771-5454 as “Intercare Claim Status,” as of October 5, 2026.

The claim number is not the ADJ numberADJ number Your case number at the Appeals Board.. The ADJ number is the Appeals Board’s case number, and it exists only once an Application for AdjudicationApplication for Adjudication Opens your case at the Appeals Board. One year. has been filed. Look up your case

Which medical network applies

DWCDWC Division of Workers’ Compensation, part of the Department of Industrial Relations. Administers the system. Information Services Center: 1-800-736-7401.’s list does not show an Intercare network. On DWC’s list of active Medical Provider Networks, as of July 8, 2026, no network names Intercare as the applicant.

The network comes from your employer or its insurer. An insurer, an employer, or a company that provides physician networks may set up an MPNMPN Medical Provider Network. Your employer’s list of physicians. After the first visit you may switch within it without permission.. If your employer or its insurer uses one, that is the network you treat in, whoever administers the claim.

Your MPN notice names it. When an injury covered by an MPN is reported, the employer or its insurer must give you a complete written MPN notification, in Spanish as well if you primarily speak Spanish. It must include the MPN’s identification number, toll-free telephone access to the MPN contact, the MPN website, and how to get the provider directory. If you never received one, ask your representative for it in writing. How the MPN works

When nobody answers

Write, and keep a copy. A dated request with your claim number and a date for a response is what every remedy depends on. My adjuster won’t call me back

Late checks carry an automatic 10%, paid “without application,” with narrow exceptions. Unreasonable delay is increased up to 25 percent or up to $10,000, whichever is less with a two-year deadline from the date the payment was due. Late payments and penalties

Free state help. Every DWC district office has an Information & Assistance officer. The DWC Information Services Center is (800) 736-7401.